Device compatibility
Your phone needs eSIM support and must be carrier-unlocked. Most flagships from 2019 onward qualify. Dial *#06# — if you see an EID, you are eSIM-ready.
Help center
Answers, fast
Compatibility, installation and payments — and a real person on the other end of support.
Browse by topic
The things travellers ask first
Installing your eSIM
Scan the QR from your order email while on Wi-Fi, before you travel. The full step-by-step guide for iPhone and Android is below.
Payments
Checkout is processed by Stripe. Prices are in USD; VAT (where it applies) is shown before you pay — nothing is added afterwards.
Top-ups & reuse
Where a plan supports top-up, you can extend the same eSIM without buying a new one. Otherwise, just buy a fresh plan next trip.
Coverage & speed
Every plan lists the partner networks it runs on and connects at 4G/5G where the local network supports it. The destination, networks and validity are shown before you pay — never a vague “5G everywhere” promise.
Data only — what's not included
A travel eSIM is a data-only line. It does not include a phone number, voice calls or SMS unless a plan states otherwise — keep your home SIM active for calls and one-time passcodes.
FAQ
Quick answers
My QR email did not arrive
Check your spam folder first. Once signed in you can also re-download the QR from your dashboard. Still stuck? Email support and we will resend it.
When does my plan start counting down?
Validity starts when the eSIM connects to a network at your destination, not when you install it — so you can set it up safely at home.
Can I get a refund?
Unused eSIMs (no data consumed, profile not yet activated) are refundable within 14 days — see our Refund Policy.
Will my normal number still work?
Yes. An eSIM is a second line. Keep your home SIM active for calls and texts and use Esimky for data.
Can I install the eSIM before I travel?
Yes — install it at home on Wi-Fi. Validity only starts when the eSIM first connects to a network at your destination, so setting it up early does not waste any days.
Which devices support eSIM?
Most iPhones from XR/XS onward, recent Google Pixel, and flagship Samsung Galaxy devices support eSIM and must be carrier-unlocked. Dial *#06# — if an EID is listed, your phone is eSIM-ready.
How fast will the eSIM arrive?
The QR code and manual activation codes are emailed right after payment — usually within about a minute. There is no app to install and no store visit.
What happens when my data or validity runs out?
The eSIM simply stops carrying data. Plans that support top-up can be extended without buying a new one; otherwise just rent a fresh plan for your next trip — there is no auto-renewal or surprise charge.
Email support
Talk to a real person
Email support is monitored by a real person, not a bot. We typically reply within one business day.
What support can help with
QR delivery and resendsInstallation guidance for iOS and AndroidRefunds: see the Refund Policy (14-day window, unused only)No bots-only runaroundReady when you are
Your next trip deserves data that just works
Pick a country, compare by price per GB, and have the QR in your inbox before you finish packing.